We have seen the business planning happening majorly as ‘Sales Planning’. In other words we can say that it is the ‘Revenue’ planning. Based on the planned revenue and returns expected the ‘Cost Budget’ is targeted. With the equation ‘Revenue – Profit = Cost’. The pressures are majorly on the costs. With this pressure the management as well as the line managers try to cut costs which is nothing but cutting expenses (read as ‘resources’). Activity Based Management (ABM) helps to understand the ‘non-value added’ activities and those can be scrapped with reducing the expenses and resources can be freed to perform the customer facing activities. This would in turn help to maintain the ‘Customer Value’.
Instead of starting with revenue if we can start with the profit expected by the management, then understand the market situation to bring that profit. With this study we can understand our product offering, their pricing, our customer segments, their requirements, competition etc. With this understanding we would be able to build our business strategy comprising of ‘what to sell’, ‘whom to sell’ and ‘how to sell’. This will help the organization to understand their current business processes and the plan the future one. This planning would define the activities to be performed and the resources requirement for the same. This information can be converted into cost budgets. What we know now is profits plus the costs, and the sum of this should be the revenue that needs to be brought in. Based on this information we can break down the revenue into various products, customers, channels, prices, geographies etc. Based on this a detail sales plan can be defined and monitored further.
In recent past various organizations are using ‘Balanced Scorecard’ as their performance planning and managing methodology. In this methodology organizations define their ‘strategy map’. Based on this map and the strategic objectives various KPIs are defined. Among those are the cost related and profit related KPIs. While defining this strategy map and the KPIs, if we can use the ABM models where in we can create various ‘what-if’ scenarios based on various options that the organization may have to achieve their ultimate goal, then the organization can choose the strategic path that is matching with their ROI targets. This is based on the assumption that the strategy map (by itself) does not give the numbers that can be achieved. But the ABM scenarios can help the organization to understand the impact of various actions on the profitability. Before choosing a path the organization can understand the effects of their future action converted into bottom line.
I have posted this with few assumptions and I would be interested in getting the feedback from readers on at least following questions (more than that is always welcome);
1) Is this concept already used by the organization?
2) If yes,
a. What type of industry is using?
b. In which geography this organization is?
c. How useful is this?
d. What are the challenges faced?
3) If no,
a. Does this sound practical?
b. In which type of industry this would be helpful?
c. What are the lacunae?
d. What type of alternatives can be used?
4) Any other comments (for or against), as this will make us the concept understand better.
You can post here or send me an email at rajenpatil12@gmail.com
It's worth separating two things
ReplyDelete1. The factors in an organisation that affect the cost of production
2. The market forces that determine supply and demand.
From the POV of the salesman, there will be a market price which a product or service will bear. Go higher and the prospective customer will go to the competition. Go lower, and give away profit.
Therefore it is no surprise that budgets start from "what can we sell?".
The revenue to be considered must be post tax revenue/net revenue
ReplyDeletei would request you to visit www.theicrs.tk where i have a document developed on income accounting,my emphasis is on studying that part pf management which results in optimising profit on a inclusive cost management plane(which includes Income accounting variables)so far income accounting has been visualised on a linear plane and accounted for.there is now a need to revisit the excercise that underpins sustenance and growth in a comprehensive way.
ReplyDeleteBusiness planning is an iterative process. It's quite clear that profits come from producing and selling and therefore the business plans 'must' start from what can be sold (product), how much can be sold and at what price points. The answers to these 3 questions clearly depend on the competitive positioning of the organization and its internal capabilities.
ReplyDeleteIf an organization cannot produce at a cost which is sufficiently less (in other words the ROCE must be acceptable considering cost of CE) than the price the customers are willing to pay, then the management has to look at alternative customers, products and delivery systems including production facilities, distribution channels etc. financial planning is only supporting such decisions and cannot be the starting point in my view.
Finally profit is like happiness. It's an outcome of one's action and not a target. So starting with profits as targets might be quite misleading unless the other parts are clear.
I have observed on consumer products, the profit margin is very important to remain competitive. Normally the Cost (25%) for manufacturer and the recommended retail price is 100 %. So the retailers have a margin to play around and sell at a competitive price.
ReplyDeleteIf the retail chain buys from the manufacturer at larger volume, it is going to drop the price but still make profit. If the products do not move quickly, then there is will discount offers for short duration. In most of the cases, they are making profit unless they are not able to sell.
To give an example, take any digital camera the cost price will be around 25% of the retail price. They are sourced from China, but sold at different retail prices around the world.
The perspective that Rajendra provides is spot on. Most companies manage revenues and assume that is enough to manage profits. If not, they go into a cost cutting mode. This is in error. 25 years of ABC have demonstrated consistently that increasing revenues is not the same thing as increasing profits. Many products and customers are hidden losers. In fact, it is common to find 20% of the customers and products destroying 400% of the profits. Only by revealing these hidden opportunities can you stop wasting marketing and sales resources and focus spending on truly profitible elements. The ROI from this speaks for itself.
ReplyDeleteThis is a splendid argument. But my point of view is that when we start planning from the profit - we have set targets for all other items viz. Revenue and Cost. So we are defining the target efficiency for the year ahead as well. If we start from Revenue, on the other hand we can always strive to improve efficiency i.e. decreasing cost.
ReplyDeletePeter
ReplyDeleteLet me put it this way... When we are starting with Profit, we decide the amount of profit we expect. Foe Example - We should earn USD 50 Million as profit. Here we are not defining any target efficiency. As we can make USD 50 mn by selling goods or services worth $51 mn (extreme example) or by selling goods or services worth $ 500 mn. And we look at these two numbers ($51 mn and $ 500 mn) we can surely see the effeciencies are different.
I completely agree with the blog. I kinly request you do some separation between service (intangible) and goods (tangible) industry.
ReplyDeleteRajen,
ReplyDeleteI view this more like a simultaneous equation. I am an advocate that a strategy based on reasonably good assessments of product, service, channel and customer ROI. Next, the good comments from Peter Turney apply. Price should be market-based (using target costing logic), but only with the associated cost (via ABC principles) can one measure what profit margin will be leftover. The insights gained will likely lead to some adjustments in the original strategic and sales plan.
Gary
Gary Cokins, SAS
I wonder how is that no one has chosen to answer your two explicit questions?
ReplyDeleteIs it possible for you to type in English?
ReplyDeleteI agree with the English language request. Would like to follow the entire thread, but it's hard when all comments are not in the same language.
ReplyDeleteOn to the substance of Ranjen's post - you are spot on. When we start with the idea that "management as well as the line managers try to cut costs which is nothing but cutting expenses (read as ‘resources’)" we end up with situations where quality, service and community benefit suffer. I don't know if such a thought process is at play with those companies who have been known for quality products and now find themselves going through massive consumer, public relations and safety/regulatory issues.
It would have be much better - for everyone involved - if they had taken the time to understand the true cost of such actions. I've done some models like those that Ranjen posits and they've proved quite useful.
A more interesting perspective (especially in light of certain sectors today) would be to include a set of risk factors and how those would play out.
I am a amature on these type of detailed studies but the organisation I work for is engineering service provider for Oil E&P companies. As to what I have understood through your theory I can say that our company does follow similar structure. We plan our margin percentage first and than associate that with costs. This is true if company focus is on profitabilty but the scenario changes completely if the focus is on Revenue. As a financial analyst I would than prepare our P/L reports which helps the managment to take strategic decisions for capital investment and promotion of our other services. This also helps us identify loss making projects services.
ReplyDeleteFeel free to contact me on brikin@gmail.com
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Based on the planned revenue and returns expected the Cost Budget is targeted.It is clearly y explained about activity based management.
ReplyDeleteYa it sound its practical.The factor is the organisation which effect the business.
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ReplyDeleteYa it sound its practical.The factor is the organisation which effect the business.
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We have seen the business planning happening majorly as ‘Sales Planning’.
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In other words we can say that it is the ‘Revenue’ planning.
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